This resort exceeded our expectations! The beautiful bay was right off of the beach and offered amazing snorkeling with sea turtles. The main restaurant had exceptional food and there were also plenty of choices for picky eaters. Our room had a breathtaking view of the ocean and was always immaculately clean. The staff was always friendly and accommodating. We enjoyed the yoga and Pilates classes, and the wellness program was outstanding.

The pool area could get a bit dirty throughout the day.

The facility was very nice and the staff was excellent. Pillows are hard so bring your own. Food is not what we came for, however it was always adequate with many vegetables. The dining rooms and food facilities were sparkling clean. If you expect gourmet dining, don't go there. If you are lucky enough to be served Pozole, go for it, it was wonderful. Not to many places you can dine and stip onto the beach on a few steps. There is nothing like the beach, the snorkeling and walking into the small town of Akumal. Nice little shops and small grocery store. Great little restaurant on the beach, Shrimp Veracruz was excellent and the beer cold. Planning on our return trip for next year. If you want a comfortable and relaxing vacation with not too much night life I highly recommend this facility.

This resort is located on the most beautiful beach I've seen in my 70 years of life anywhere in the world. Walk out to navel-high and see your toes and multi-colored fish a foot long. The pools are great for kids and adults. The rooms are comparable to one we had on a safari in Botswana-- out of this world. The staff tried to get people to learn dances, play games, learn to snorkel, etc. despite slight interest. Adjacent (north) are several other hotels and the snorkeling is great there, too. The food was fine, and drinks, and the dining rooms lovely. We enjoyed the dozen hammocks in a giant ballroom near one dining place to nap after we had lunch.

The food was rather like most places that have buffet, --rather ho-hum and a little over heated--but it was good. We had older people, plus an 8 year old and her parents, and everybody was happy with it. I think it was a great package for the five of us for the price.

We loved the stunning location of this hotel right on the beach with excellent snorkeling and beautiful grounds. The resort was just the right size and very clean. The staff was unbelievably helpful and friendly, making our stay memorable. The hotel facilities were top notch, and getting transportation to other parts of the city was easy. We also enjoyed the gourmet restaurant on site and appreciated the delicious breakfast.

Nothing we didn't like to be fair.

The beach was beautiful -- turquoise water, fine white sand -- and there was good snorkeling where you could often see turtles. The food was good, with plenty of vegetarian options. We were on ground level with a balcony facing the beach.

Our mattress was horrible -- you could feel every bedspring -- and it took several requests over two days to get them to bring a foam pad to put on top. But once we had that it was much better.

We liked the layed backed style of the resort and the friendliness and approachability of the staff. It was no frills and the beach was brilliant no one trying to sell you anything and no jet ski's or other motorised water sports, it was very peaceful and quiet, nothing else to do but relax. The turtles were amazing to see in abundance and so close in the shallows.

The hotel exceeded my expectations in terms of value for money. The prices for snorkeling and diving were very reasonable, and the experience was outstanding. The beach, located in the quiet Akumal bay, was absolutely stunning. The staff were friendly and provided excellent service. The rooms with their super balconies offered spectacular views of the surrounding area. Breakfast was delicious, with a variety of options to choose from. The attention to detail was evident, from the well-maintained grounds to the personalized service provided by the staff.

All was great, no improvements needed.

The location is excellent. You can walk out to a reef and snorkel right from the hotel beach. The entertainment staff is excellent and lots of fun. Families with younger children had lots of activities to keep the children busy. The staff is very helpful (except the day manager). Good value for the money.

Wifi is too expensive and not available any place but the lobby. The day manager was not easy to deal with, we ended up paying for two days all inclusive for 2 people when we only had one person. Manager said "it was not his problem, we needed to work it out with Booked.net".

I had a truly wonderful stay at this hotel. the location is absolutely stunning. Situated right on the beach in the quiet Akumal bay, it offers unspoiled views that are truly breathtaking. Secondly, the staff were exceptional. From the caring reception desk staff to the hardworking grounds crew and beach cleaners, everyone was always friendly, helpful, and dedicated to ensuring a pleasant stay. Additionally, the rooms were kept spotlessly clean, with attention to detail and a comfortable king bed. Lastly, the breakfast at the hotel was fantastic. The buffet offered a wide variety of delicious options and the staff, like Aurora who makes the eggs every morning, made sure that guests were well taken care of.

All was perfect during my stay.

Beautiful grounds, excellent staff, fantastic location, amazing snorkelling, clean resort.

Not one thing.

Great check-in experience and friendly staff. Enjoyed the clean and well-maintained gym and yoga classes. Beautiful and clear sea with plenty of sea life. Best of all, the beach staff were able to preserve the privacy of the guests and prevented intruders from neighboring hotels from disturbing our relaxing beach time.

Although the beach was nice, the shelter provided only covered about half of the sunlight. the seaweed was a major problem, but the hotel staff did their best to keep it cleaned up.

Fantastic beach, snorkeling right off the shore with turtles and colourful fish. The bartenders are very creative with their cocktails, and the buffet had plenty of options. The staff were friendly and helpful.

The rooms are a bit basic and simple. There were some issues with noise from neighbouring rooms and the lack of soundproofing.